Support
Frequently asked questions
Some of my cards disappeared after Plus ended.
They are hidden, not deleted. The free version shows your 5 oldest cards and first 2 categories. Resubscribe or restore your purchase and everything comes back, with each card’s category.
How do I restore Plus on a new iPhone?
Sign in with the same Apple ID, tap the Plus button on the home screen, then Restore Purchases.
How do I cancel my subscription or ask for a refund?
Open Manage Plus from the Plus button and choose Manage Subscription or Request a Refund. You can also cancel in your Apple ID’s subscription settings. Refunds are decided by Apple.
How does iCloud sync work?
Turn on iCloud Sync in the app’s Settings. Your cards go to your private iCloud database and appear on your other devices with the same Apple ID. We never see them. Turning sync off or signing out keeps the cards on your iPhone.
How do I move my cards to a new iPhone?
Turn on iCloud Sync before you switch, or restore your new iPhone from a backup of the old one.
The shop’s scanner can’t read my card.
Open the card in the app rather than the widget: the app turns the screen to full brightness. Some code types can’t be shown yet (MaxiCode, GS1 DataBar, Micro QR). You can add the number with Type Code and pick a format the shop’s scanner reads (Code 128 by default), but some scanners only accept the card’s original type.
How do I change my ad privacy choices?
In the app’s Settings, tap Ad Privacy Choices (shown where the law requires it). Tracking permission is in iOS Settings → Privacy & Security → Tracking.
How do I delete all my data?
Delete the app to remove everything on your iPhone. If you used iCloud Sync, also delete MemberSheep’s data from your iCloud storage in iOS Settings.
Still stuck?
Email us and we will reply within two working days.